TQM way of Thinking
NIQR Head Quarters along with Chennai Branch organised an enlightening session on "TQM way of Thinking" by Professor Yasutoshi Washio on Tuesday, 19th May 2015 at The Hotel Westin Chennai, Velachery. Mr. S N Eisenhower, Chairman, CII Tamil Nadu State council and Director-Operations, Saint Gobain Glass India Limited was the Chief Guest.
Mr. R. Sivanesan, National President – NIQR welcomed the members present and briefed about NIQR and its activities. Prof. Washio and Mr. S.N. Eisenhower were introduced by Mr. P.K. Aggarwal, National Vice President – NIQR and Mr. K.N. Krishnamurthy, Past National President respectively.
Prof Washio started his presentation with a broad outline of TQM in today's Japanese and Indian Industries; He touched the basic TQM concepts on why we need TQM and moved to higher level of benefits through TQM. He explained in detail the requirement of TQM in the following seven steps.
- Customer Focus (First)
- Quality First
- Fact Control – Action / Decision based on FACT
- PDCA Cycle
- Recurrence Prevention
- Respect for people
- Focus more on "Process" than "Result"
His presentation was very much received and appreciated by the members present. The Q&A session was very lively. There were around 200 delegates comprising of NIQR life members and special invitees.
Mr. S.N. Eisenhower in his presidential address touched upon the coincidence of Shishya presiding over the lecture by Guru. He further focused on the two main needs of all industrial workers namely Skill and Will.
Mr. S. Rajasekaran, Chairman- NIQR Chennai Branch delivered the vote of thanks specially thanking the sponsors who made the function a success. Mr. S. Ramachandran, Past National Secretary was the master of ceremony for the program.